Twiki Enterprise Agility Platform™ - Support from the Source

Support

With your Twiki Enterprise Agility Platform subscription, you can contact Twiki to obtain support directly from Twiki developers. The Twiki development team is led by Peter Thoeny, CTO, the original creator of TWiki, and Project Led for the TWiki.org Open Source Community. The support team is staffed with expert engineers who have developed and contributed thousands of lines of code to the leading enterprise collaboration platform.

Twiki support is summarized below:

Number of support incidents: unlimited
Response times: Same business day for critical issues
Response times: Next business day for all other issues
Number of designated contacts: 2
Incident submission: via Twiki.net web site, e-mail, and phone

See Support Policies.

Updates

With your Twiki subscription, you receive regular updates for the Twiki Enterprise Agility Platform. Updates include the core open TWiki engine and its modules and also all underlying infrastructure components in the Twiki platform, including Apache, Perl and Linux. Updates are made available as RPMs, and are accessed and installed through an easy to use update client that is included in the Twiki Enterprise Agility Platformi. This allows you to get all your updates from one source, and an easy and convenient way to install them.

Twiki Tutorial Videos

Learn more about Twiki features and functionalities by watching our Twiki tutorials. The videos focus on making most of your 14 Day Free Trial.

Contact Support

  • E-Mail: support@twiki.net

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Sales

sales@twiki.net
+1 650.641.8060 (extension 2)

Twiki facts:

500,000 downloads
Millions of users
130 countries
14 languages
Scales to thousands of users
Open Stable Secure

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